Building Long-term Relationships Today’s high tech companies are becomingly increasingly competitive. Providing superior service and customer care are key differentiating factors in the customer’s eyes. By using WebInteract, a high tech business can create new business relationships that will help increase sales, productivity, and customer satisfaction while reducing costs. WebInteract Service lets high tech companies interact with customers and help build long-term relationships that result in customer and partners' loyalty. Dealers and value-added resellers reduce costs by increasing speed and efficiency in manufacturing and supply chain processes, and in communicating with the right person at the high tech company. Service companies close more sales by providing their customers instant access to sales representatives, and through the up-sell and cross-sell opportunities of a live conversation. These companies also control costs by reducing the need for sales professionals to travel to customer locations. Companies selling hardware and software build customer satisfaction by delivering direct, individual support services for customers. Companies providing technical support provide personalized interaction and can reduce costs by immediately solving a customer’s problem without having to incur costly travel expenses for unnecessary field service calls.