WebDialogs' WebInteract is delivered as a network-based service for companies that conduct business over the Internet. As a result, WebInteract is a cost efficient solution that can be rapidly deployed and requires no modifications to existing technical infrastructures. The technology is completely scalable and can grow with a clients' business.

While WebInteract is a complex product providing connections to both the Public Switched Telephony Network (PSTN) and the Internet, it is delivered as a service and therefore the WebInteract service provider handles most of the technical complexity and network compatibility issues. The e-business web master needs only to add the business phone number to the web site and then to receive customer phone calls from the WebInteract server. To the e-business the calls appear as direct dial customer calls and are routed exactly as if dialed by a standard telephone.

The recommended technical requirements for WebInteract Service are as follows:

Supported Customer Browsers	Agent Desktop	Business Telephone/ACD System
Microsoft Internet Explorer v4.01(sp1) and greater Netscape Navigator v4.06 and greater AOL v4.x and greater 28.8 Kb or faster Internet connection recommended	Windows 95, Windows 98, Windows NT Intel Pentium-class PC, 233 MHZ or greater recommended Microsoft Internet Explorer v4.01(sp1) Minimum 64 MB RAM	No special systems or configurations necessary Contact WebDialogs for optimum configuration of skills-routing capabilities, if present

To learn more about the technology behind WebInteract, click the "Call Us" button and request a white paper.

Back to Top