Feature	Benefit
Live Voice Conversations via Web Callback or VoIP (Voice over IP)	Enables natural, live voice communication. Within seconds, users and representatives are talking - building rapport and solving problems while doing business on the Web.
Feature	Benefit
Collaborative Browsing Users and business representatives can simultaneously browse the Web.	Saves time. Increases productivity. Both users and business representatives can navigate each other to common, relevant Web pages. Users get help, additional information, and personalized tips on buying or solving problems. Representatives regain the chance to tailor their responses to users needs and find additional selling opportunities. They can quickly answer objections that would go unsaid without such a rich interaction.
Back to top
Feature	Benefit
Page Push A business representative can display a Web page and automatically synchronize the user’s browser to display the same page.	Saves time. Increases productivity. Business representatives can instantly navigate users to commonly used Web pages. Business representatives can organize frequently used Web pages into folders for single-click access.
Feature	Benefit
Web Form Sharing Two parties can work together and jointly complete online Web forms.	Simplifies ordering and information capture processes. Saves time and increases productivity. Solves online shoppers’ most common complaint and cause of order abandonment: forms are difficult to complete. Form entries appear instantly in the user’s browser. Gives users a sense of security by hiding information entered in certain fields, such as a credit card number or other personal information.
Feature	Benefit
Web Page Pointing & Highlighting A multimedia-like pointer allows users and representatives to point to information on a Web page or graphic. Users and representatives can draw a free-form box around page elements.	Saves time, increases productivity and helps eliminate confusion. Focuses online interactions by allowing both parties to clarify what they are “really” talking about and looking at.
Feature	Benefit
Automatic User-to-representative Browser Synchronization After connecting to a user, the business representative’s browser automatically navigates to the Web page from which the user initiated the call.	Saves time and increases productivity for both parties. No more figuring out where a user is in your Web site. Allows a representative to begin personalized interaction where the user wants help or has questions.
Back to top
Feature	Benefit
File Transfer and Remote Application Launch A business representative can select from a pre-defined list of files for single-click transfer to a user.	More effective selling. Equips representatives with additional information they need to sell, service or support a user or customer. Show users sales presentations in PowerPoint, transfer the very latest software upgrade or patch. Share a spreadsheet; deliver product specifications and fact sheets using other formats. Some transferred files will automatically display in the user’s browser based on browser configuration.
Feature	Benefit
Screen Snapshot Business representatives can screen-capture any image or window displayed on their PC and immediately transfer it to a user.	Allows for another convenient information exchange between business representatives and users. Extends to users a snapshot view of other computer systems and resources that cannot be shared, such as legacy order and fulfillment systems screens, or graphics and technical drawings.
Feature	Benefit
Online/Offline Notification Both parties see a visual indicator when either ends an interactive session.	Clear communication to the user and business representative. Provides immediate feedback when either a user or business representative ends browser interaction.
Feature	Benefit
Dynamic Call Queuing Calls initiated through WebInteract are managed on a first-in, first-out queue once the business exceeds its maximum number of simultaneous calls.	Efficiently manages on-hold time for users waiting to talk and interact with business representatives. Users are not connected to a business representative until there is a free resource available to assist them.
Back to top
Feature	Benefit
Call Session Transfer A business representative can transfer the phone call and interactive session to another colleague.	Allows a representative to transfer the call and online session to another subject matter expert or manager without disruption to the user.
Feature	Benefit
Call Status Reports Comprehensive reports illustrate your businesses use of WebInteract.	Powerful analysis tool. Shows detailed activity on all calls, providing valuable data for business analysis and representative staffing.
Feature	Benefit
Fast Setup and Implementation Setting up your business to use WebInteract.	Rapid time to market. Any area of your Web site can be enabled for voice and interaction with customers in about 2 hours.
Feature	Benefit
Monthly, service-based pricing model Flexible, monthly service plans are designed to meet the needs of any business.	Controls costs. Eliminates the expense of hardware and software integration and the ongoing cost of IT support.
Back to top